Draeger Medical Inc has extended its exclusive agreement with Intensive Care On-line Network (ICON) to provide clinical and educational support to users of Dräger neonatal care equipment, including incubators, neonatal transport systems, infant warming systems and handheld jaundice meters, according to a company release.

ICON uses telephone and broadband technology to connect Dräger customers to its Critical Care Resource Center where ICON clinicians are certified and trained in the use of Dräger devices. They are available 24 hours a day/seven days a week to answer questions about the equipment, assist in troubleshooting alarms and help guide intensive care unit (ICU) staff through critical issues. Dräger customers can even contact ICON clinicians via live video, enabling uni- or bidirectional visual and audio interaction between ICU staff and the support team.

ICON provides Dräger customers with a support system and resource center that can enhance patient safety by helping to reduce the number of errors that can occur in the ICU and NICU. Dräger is the only company among its competitors to offer this level of consultation.

“For over a decade, ICON has provided exceptional support and added value to our customers and we are pleased to extend our partnership with the company,” said Ed Coombs, MA, RRT-NPS, ACCS, FAARC, Director of Marketing for Intensive Care & Neonatal Care, Draeger Medical, Inc. “This relationship enables us to offer comprehensive clinical assistance that is unparalleled in the industry.”

Source: Dräger Medical